Return & Refund Policy

Last Updated: September 5, 2026

Thank you for choosing Kunjal Furniture. We aim to provide high-quality furniture and a satisfactory customer experience. Please read the following Return & Refund Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before the product has been dispatched or manufacturing/customization has started. Once manufacturing, customization, or dispatch has started, cancellation may not be possible.

To request cancellation, please contact us as soon as possible at 9460260323 or chandrakantimberudyog@gmail.com.

2. Return Eligibility

Returns may be accepted in the following circumstances:

The product received is damaged or defective.
The wrong product has been delivered.
The product received does not match the confirmed order.
The product has a manufacturing defect.

The customer should contact Kunjal Furniture within 48 hours of delivery and provide clear photographs/videos of the product and packaging as evidence of the issue.

3. Non-Returnable Products

Returns or refunds may not be accepted for:

Customized or made-to-order furniture
Products manufactured according to the customer’s specific measurements, design, color, fabric, or specifications
Products damaged due to improper use, handling, installation, or maintenance by the customer
Products modified or repaired by the customer or a third party
Products showing normal wear and tear
Products returned without prior approval from Kunjal Furniture

4. Damaged or Defective Products

Customers should inspect the product at the time of delivery. If the product is damaged or defective, please notify us within 48 hours with photographs/videos showing the damage or defect.

After reviewing the complaint, Kunjal Furniture may, at its discretion, offer repair, replacement, or refund, subject to the nature of the issue and product availability.

5. Refunds

If a refund is approved, the refund amount will generally be processed to the original payment method used for the order, where technically possible.

Refund processing time may depend on the payment provider or bank. Any applicable deductions, charges, or non-refundable costs will be communicated to the customer where applicable.

6. Replacement

If a replacement is approved due to damage, defect, or incorrect delivery, Kunjal Furniture will make reasonable efforts to provide a replacement product, subject to availability.

For customized furniture, replacement or rectification may be provided where the issue is attributable to a manufacturing error or failure to follow the confirmed specifications.

7. Delivery and Installation

Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.

If damage occurs after delivery due to customer handling, relocation, improper installation, or misuse, such damage may not qualify for return, replacement, or refund.

8. Refund for Undelivered Orders

If an order cannot be delivered due to circumstances attributable to Kunjal Furniture and the order is subsequently cancelled, the customer may be eligible for a refund of the applicable amount paid, subject to the terms of the order.

9. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

Customer name
Order number/invoice details
Mobile number
Description of the issue
Photographs/videos of the product and packaging, where applicable

Contact Details:
Kunjal Furniture
Mobile: 9460260323
Email: chandrakantimberudyog@gmail.com

10. Policy Changes

Kunjal Furniture reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with the revised Last Updated date.